General questions that do not involve a purchased product

Snail Mail
Please note that we do not sell or deliver physical products.  Your purchase is delivered to you via a download link sent to your eMail.   
Wed, 13 Jul, 2016 at 8:18 AM
If you signed up for a newsletter and have changed your address, you can change the eMail address used to deliver it. Locate your copy of the existing n...
Sat, 28 Jun, 2014 at 4:45 PM
Telephone Support
We do not provide 24/7 live telephone support. Please open a ticket and enter the required information.  
Tue, 12 Aug, 2014 at 2:39 PM
We do not publish general coupon codes.  If you did not receive an eMail with a discount code or if a discount code is not on the sales page by the order bu...
Sat, 28 Jun, 2014 at 4:48 PM
Ticket Response
The Support Desk operates from the the west coast in the United States, Pacific Time (PSD/PDT). Your ticket will be reviewed and answered within 8 hours...
Tue, 26 Nov, 2019 at 9:12 AM
How to Whitelist eMails From Us
The easiest way to ensure you don't miss one of our eMails is to make sure they don't end up in your spam/junk folder!  :You can make sure this does...
Sat, 2 Aug, 2014 at 2:56 PM