We have received a report of the hyperlinks in one of our reports not working on a device. This is not a developer issue, but an issue on specific devices.
If you are experiencing this problem, you can Google the issue or refer to this article: https://macreports.com/links-from-apps-mail-messages-facebook-etc-wont-open-in-safari-how-to-fix/
Another reason could be the security on your browser or flash player:
https://www.ispringsolutions.com/faqs/184-my-hyperlinks-won-t-open-how-do-i-fix-this
More ways to resolve the issue:
https://smallbusiness.chron.com/cant-hyperlink-work-36687.html
As a last resort, use your customer support for the device you own. If the links are working for our customers but not for you, then it is an issue on your side that we are unable to help you with. You can always try a different device, laptop, or desktop.